At D&D Freight, we pride ourselves on providing seamless and efficient shipping services.
How We Handle Your Shipment: Step-by-Step
- Initial Contact and Information Gathering
You reach out to us via phone, email, or our website. Our customer service team conducts an initial consultation to understand your shipping needs, including the type of freight, pickup and delivery locations, and any special requirements.
- Custom Solution
Our logistics experts plan the most efficient route for your shipment, considering factors like distance, road conditions, and delivery deadlines. Based on the type of freight, we select the appropriate trailer (dry van, flatbed, or power-only units).
- Quotation
We provide a detailed quotation outlining the cost of the transportation service. Once you approve the quote, we finalize the agreement and proceed with the shipment preparation.
- Shipment Preparation
We handle all necessary documentation, including bills of lading, permits, and insurance. Ensure compliance with all relevant regulations and standards.
- Coordination
We assign a dedicated driver or team of drivers to your shipment. Conduct a thorough inspection of the equipment to ensure it’s in optimal condition.
- Freight Pickup
Our team arrives at the pickup location at the scheduled time to load the freight securely onto the trailer. We verify the shipment details with you to ensure accuracy
- In-Transit Updates
We provide real-time tracking so you can monitor the progress of your shipment. Our team remains in constant communication with the driver to ensure timely delivery.
- Delivery and Follow-Up
The driver arrives at the delivery location at the scheduled time. We carefully unload the freight and ensure it is delivered to the specified point. We obtain a signature confirming receipt of the shipment and our customer service team follows up with you to ensure satisfaction and address any feedback or concerns.
- Post-Delivery Support
We remain available for any post-delivery support or additional service requests and focusing on building a long-term relationship by continuously improving our services based on your feedback.